MossArtum studio logoMossArtum

Privacy Policy

Effective Date: July 13, 2026

At MossArtum, we respect your privacy just as we respect the trust you place in us when commissioning a handcrafted artwork. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it.

By using mossartum.com, you agree to the practices described in this Privacy Policy.

  1. Data Controller The controller responsible for processing your personal data is: DS Bulgaria Ltd. UIC (EIK): 202366272 Mladost 2, Block 260, Entrance 3 1799 Sofia, Bulgaria Email: mossartum@gmail.com

  2. Information We Collect Depending on how you use our website, we may collect the following information: • Your name. • Email address. • Billing and delivery address. • Telephone number (where voluntarily provided). • Information submitted through our contact form or quotation requests. • Order and payment information necessary to complete your purchase. • Technical information such as IP address, browser type, device information and website usage. • Information collected through cookies and similar technologies.

  3. How We Use Your Information We use your personal information to: • process and fulfil your orders; • respond to enquiries and quotation requests; • communicate with you regarding your order; • improve our website and customer experience; • analyse website performance and visitor behaviour; • comply with legal and accounting obligations; • protect our website against fraud and misuse. We will only send marketing communications if you have expressly agreed to receive them.

  4. Legal Basis for Processing Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal grounds: • performance of a contract; • your consent; • our legitimate business interests; • compliance with legal obligations.

  5. Sharing Your Information Where necessary, we may share your personal information with carefully selected service providers that help us operate our website and fulfil your orders. These may include: • website hosting providers; • courier and delivery companies; • payment service providers; • Google Analytics, which helps us understand how visitors use our website. We do not sell or rent your personal information to third parties.

  6. International Orders MossArtum serves customers both within and outside the European Union. Where necessary to fulfil international orders, personal information may be processed by trusted service providers involved in payment processing or international shipping. Appropriate safeguards are applied to protect your information in accordance with applicable data protection laws.

  7. Data Retention We retain personal information only for as long as necessary to: • fulfil your order; • comply with legal obligations; • resolve disputes; • enforce our legal rights. When data is no longer required, it is securely deleted or anonymised where appropriate.

  8. Your Rights Subject to applicable law, you have the right to: • access your personal data; • request correction of inaccurate information; • request deletion of your personal data; • restrict processing; • object to certain types of processing; • request a copy of your personal data in a portable format; • withdraw consent where processing is based on consent. If you wish to exercise any of these rights, please contact us at mossartum@gmail.com. We will respond within the time required by applicable law.

  9. Cookies Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience. Please see our Cookie Policy for more information about the cookies used on this website, including our use of Google Analytics.

  10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated "Last Updated" date.

  11. Complaints If you believe that your personal data has not been processed in accordance with applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority. For Bulgaria, this is: Commission for Personal Data Protection (CPDP) (Комисия за защита на личните данни) 2 Prof. Tsvetan Lazarov Blvd. 1592 Sofia, Bulgaria Website: https://www.cpdp.bg Email: kzld@cpdp.bg

Contact If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact: DS Bulgaria Ltd. Mladost 2, Block 260, Entrance 3 1799 Sofia, Bulgaria Email: mossartum@gmail.com